Support
We’re here to help
Find answers in the docs, reach us by email, or request a license below.
Email support
Licensed customers get priority email support. We reply within one business day.
support@delta1labs.com →Sales
Questions about licensing, seats, volume or invoicing? Our team is happy to help.
sales@delta1labs.com →Common questions
How do I activate my license?
Open Nebula.NET, click Register, paste your license key and confirm. You can also run “nebula register --key LIC-…”. Activation is online once; the license then works offline until it renews.
Bitdefender / SmartScreen warned about the download. Is it safe?
Newly released, unsigned installers can trigger reputation-based warnings. Our installer is downloaded directly from delta1labs.com. Code signing and reputation build over time; if in doubt, verify the download came from this site and reach out.
Can I move my license to a new computer?
Yes. Contact support with your license key and we’ll free the old seat so you can activate on the new machine.
My protected app misbehaves — what do I do?
Nebula is tested to preserve runtime behavior, but configuration matters (e.g. reflection, serialization). Start by narrowing which transform is involved and check the docs; then email support with details and we’ll help.
Support SLA
Committed response times (Enterprise: 4 business hours for Critical), what support covers, and how security patches work with or without an active plan.
Read the Support SLA →Support & updates
What's included, and how renewals work
Every paid Nebula.NET license includes priority support and free upgrades to every new Nebula.NET version released during your support period — you're always entitled to the latest release while your support is active.
Annual license
- Priority support and all new versions for as long as your subscription is active.
- Renews automatically at $1,199 / seat / year so your protection and updates never lapse.
- Manage or cancel anytime from the receipt / customer portal in your purchase email, or email us.
Perpetual license
- Never expires — the versions released during your support period are yours to use forever, even if you never renew.
- Includes 1 year of priority support and free upgrades from your purchase date.
- To keep getting new versions and priority support after year one, renew for $580 / seat / year (about 20% of the perpetual price).
How to renew
- Annual: nothing to do — it renews automatically. Cancel or change seats from your customer portal or by emailing sales@delta1labs.com.
- Perpetual support & updates: email sales@delta1labs.com with your license key before or after your support year ends. Renewing restores access to the newest versions and priority support; your license itself keeps working regardless.
Prices are per seat in USD and exclude any applicable taxes. Volume and multi-year renewals — ask us for a quote.
Contact us
License requests, questions, or feedback — send it over and we’ll get back to you.