Refund Policy

We want you to be confident in your purchase. This policy explains how refunds and cancellations work for Delta1 Labs license purchases.

14-day money-back guarantee

If a paid Delta1 Labs license isn’t right for you, request a refund within 14 days of your purchase and we’ll refund it in full — no complicated conditions. This applies to both annual and perpetual license purchases.

How to request a refund

Email support@delta1labs.com from the address you used at checkout, or include your order or receipt number. We aim to respond within two business days and to approve eligible requests promptly.

Subscriptions and renewals

Annual licenses renew automatically so your protection doesn’t lapse. You can cancel auto-renewal at any time — from the receipt / customer portal linked in your purchase confirmation, or by emailing us. Cancelling stops future charges and keeps your license active until the end of the period you’ve already paid for. If a renewal charge catches you by surprise, contact us within 14 days of that charge and we’ll refund it.

Free downloads

Glass.NET and the free edition of Nebula.NET are free to download and use — there’s nothing to purchase or refund. We encourage you to evaluate the free edition before buying a license.

How refunds are processed

Your payment is handled by our Merchant of Record — the authorized reseller that processes the transaction and appears on your card or bank statement. Approved refunds are returned to your original payment method through them and typically appear within 5–10 business days, depending on your bank or card issuer.

Contact

Questions about a refund or cancellation? Email support@delta1labs.com and we’ll help.